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Frequently asked questions (FAQ)

How to interpret prices and taxes?

Prices are in Canadian dollars.
Prices do not include taxes.
Quebec residents must pay 5% GST and 7,5% PST
Canadian residents outside Quebec must pay 5% GST

Prices are subject to change without notice.

For delays and shipping costs, how does it work?

Once the order has been verified through our Checkout system, your package will be shipped within 1-2 business days. For busier periods such as holidays, within 2-3 days.
Please double-check your shipping address, as Produits Linebert is not responsible for the cost of return for packages with the wrong or incomplete address.
We do not ship to P.O box addresses.
Order will be shipped by Canada post in Canada, US and some international destinations and by FedEx or UPS in the remaining countries.
If you need an express shipping or do not find your country in the list, please contact us

Shipping zones
 Zone  Estimated delivery time
Quebec & Ontario   2-3 days
The rest of Canada & US   2-7 days*
Most European destinations and Australia
 15-25 days*


 * please note that additional delay may occur due to customs at the destination country. International order (outside Canada) may be subject to duties and taxes. The buyer is responsible for any such extra cost. For more information about your country's custom policies, please contact your customs office directly.

Shipping rates (based on order subtotal)

************ PROMOTION***********
Free shipping for orders of 500$ or more


Quebec & Ontario

Order subtotal Shipping cost
  0,00$ - 24,99$   6,00$
 25,00$ - 99,99$  12,00$
100,00$ - 299,99$  18,00$
300,00$ - 699,99$  24,00$
700,00$ and more  30,00$



The rest of Canada & US


 Order subtotal  Shipping cost
 0,00$ - 24,99$
 10,00$
 25,00$ - 99,99$
 15,00$
 100,00 - 299,99$
 25,00$
 300,00 - 699,99$
 30,00$
 700,00$ and more
 35,00$


Most European destinations


Order subtotal Shipping cost
 0,00$ - 299,99$
 35,00$
 300,00$ - 699,99$
 55,00$
 700,00$ and more
 75,00$


Australia


Order subtotal Shipping cost
 0,00$ - 499,99$
 75,00$
 500,00$ and more
 95,00$

Returns

If you are not satisfied with your purchase, you may return to us unused, unworn and unaltered merchandise, with original receipt and tags attached within 10 days of receipt for a credit or refund for the item.
Shipping fees are not refundable and are the buyers responsibility. If you have not paid shipping fees on the original order under any promotion or special offer, the actual cost of shipping will be subtracted from your credit amount.
Merchandise must be in it's original condition and showing no signs of being used or altered
Before returning the merchandise, please call or e-mail us to get a return authorization number to identify your package.

We highly recommend that you insure the return package and keep its tracking number as you are responsible for the item until it reaches our company. We reserve the right to refuse returns for items that do not have a return authorization number or not in their original condition.